cancellation policy

Cancellation Policy and Cancellation Form for Consumers

“Consumer” within the meaning of this cancellation policy is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor their independent professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, takes possession of the last goods.

To exercise your right of withdrawal, you must inform us (E-stahl GmbH, Im Schiffels 29, 55491 Büchenbeuren, email: info@e-stahl.com, telephone: 0049 6543 818330) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

You may also exercise your right of withdrawal online at https://www.estahl.shop/Rechtliches/Vertrag-Widerrufen/. If you use this online option, we will immediately send you an acknowledgement of receipt on a durable medium (e.g., by email) including information about the content of the withdrawal declaration as well as the date and time of receipt.

To meet the withdrawal deadline, it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss in value results from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for which an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

E-stahl GmbH, Im Schiffels 29, 55491 Büchenbeuren, email: info@e-stahl.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the

purchase of the following goods (*)/provision of the following service (*)

______________________________________________________

Ordered on (*) ____________ / received on (*) _________________

_______________________________________________________

Name of consumer(s)

_______________________________________________________

Address of consumer(s)

_______________________________________________________

Signature of consumer(s) (only if notified on paper)

_________________________

Date

(*) Delete as appropriate.

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