cancellation policies

§ 4 Consumers have the following right of cancellation:

Consumers have a right of cancellation under the following conditions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

Cancellation policy

Right of cancellation

To exercise your right of cancellation, you must notify us (E-stahl GmbH, Gewerbegebiet, Im Schiffels 29, 55491 Büchenbeuren, Fax: 06543 / 81833-50, Tel: 0654 3 / 818 33 - 0, E-Mail: info@e-stahl.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this repayment.

We may refuse a repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning goods that can be sent by parcel post.

You also bear the direct costs of returning goods that cannot be shipped as parcels. These costs are estimated at a maximum of approximately EUR 150.00.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Specimen cancellation form

(If you wish to cancel the contract, please complete this form and return it to us.)

- To E-stahl GmbH, Gewerbegebiet, Im Schiffels 29, 55491 Büchenbeuren, Fax 06543 / 81833-50, E-Mail info@e-stahl.com:

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only for paper-based notification)

- Date

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(*) Delete as applicable.

Exclusion of the right of cancellation
The right of cancellation does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or stipulation by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.

As at: 35/2019

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